How long will it take for my order to be shipped?
The current estimated average order processing, production, shipping to home delivery time is 10-12 weeks. Once your order is accepted, our customer service will contact you to confirm the details of production and delivery.
Is shipping free?
Our delivery partner is committed to provide free, high-quality delivery services within the area covered by delivery services, so that our customers can enjoy a worry-free shopping experience. If the address is outside our service area, further confirmation with our customer service is needed, and additional costs and time will apply.
Can I place an order today and deliver it later?
Yes, as long as the date of your demand meets the established time required for our production and shipping, we will provide a booking service.
Visa、MasterCard、Maestro、Amex、JCB and PayPal。 How do I pay for my order?
Payment methods accepted on our website include Visa, MasterCard, Maestro, Amex, JCB and PayPal.
Do you offer installments?
Sorry, we do not offer this service at this time.
Can I modify or cancel my order?
When your order has been produced or sent, we will not be able to cancel or modify your order. If you need to make changes during the order processing, you need to contact our customer service to confirm whether it is feasible. If it is possible to make changes, an additional AUD 50 / piece fee will be charged. Please note that if your order has been sent, no modifications can be made. If you cancel your order, we will not refund your payment.
Can you help me remove or dispose of the old furniture?
Sorry, we do not offer this service at this time.
Do you have an exhibition hall?
We don't have a showroom in Australia right now. We use online sales to reduce additional costs and provide you with the highest quality service at the best price.
How long does it take to receive a refund?
When your goods are received by a third party carrier and we confirm that the product is in "brand new" condition, the return work will be processed within 3-7 working days, minus the return cost borne by you, and our customer service will refund your remaining money through the initial payment route (the specific work is also affected by your financial institution).
How do I clean my mattress cover?
The mattress cover is not removable, if you need to clean, you can clean the contaminated area with a mild cleaner, and gently rub the part that needs to be cleaned. Make sure the clean area is completely dry before adding a mattress protector or sheet.
What sizes of beds are available?
We offer six sizes of bed: DOUBLE (138*188), S-QUEEN (150*200), QUEEN (153*203), S-KING(180*200), KING(183*203) and SUPER KING(200*220).
DOUBLE: Suitable for children, youth and adults. This size is usually used in narrow Spaces.
S-QUEEN and QUEEN: Suitable for adults. The QUEEN is our most popular size, providing space and comfort for two adults.
S-KING, KING, and SUPER KING: Suitable for adults. These sizes provide the most spacious and comfortable space for two adults.
Can I choose different fabrics and colors?
Fabrics and colours for each sofa are available on the website and you can choose from the fabric swatch we provide. Materials and colors beyond the optional range maybe available only when you consult our customer service.
Are the seat and cushion removable?
Some of our sofas have removable cushions and cushions. When cleaning is required, we recommend removing the contaminated area individually with a mild cleaner, and gently rubbing the area to be cleaned, remember to keep the inner core dry.
Does the sofa need to be assembled?
Some sofas need to be installed when unpacking.
Do you provide bed and bed frame assembly?
Sorry, we do not provide assembly service for our products at this time. Our related products have installation instructions, you can intuitively follow the instructions to install.
